An exciting opportunity has arisen for a highly organized and customer-driven Aftersales Service Coordinator to support our Clients safety and security operations. Acting as a central point of contact between customers, engineers, and internal teams, you will help ensure a seamless aftersales experience and consistently high levels of customer satisfaction
What's expected of you?
- Act as the main point of contact for customers requiring aftersales support, responding to enquiries promptly and ensuring issues are resolved efficiently
- Plan, coordinate, and schedule maintenance visits, repairs, and inspections in collaboration with technicians and customers
- Maintain accurate and up-to-date records relating to service contracts, warranties, service history, and customer communications
- Manage the processing of service requests, quotations, and aftersales-related invoicing
- Monitor compliance with service agreements and follow up with customers to confirm satisfaction and service completion
- Liaise closely with internal teams, including sales and technical departments, to ensure a smooth and consistent service experience
- Coordinate with procurement to ensure spare parts, materials, and consumables are available for scheduled service activities
- Keep informed of relevant industry regulations, standards, and product knowledge to provide accurate guidance to customers
- Support the development and implementation of aftersales initiatives aimed at improving customer satisfaction and long-term retention
What are you expected to bring?
- Proven experience in an aftersales, customer support, or administrative role
- Strong working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
- Familiarity with ERP or service management systems would be considered an advantage
- Ability to work effectively both independently and collaboratively within a team environment
- Excellent written and verbal communication skills in English
- Basic spoken and comprehension skills in Maltese
- At least 3–4 years’ experience in a technical or supervisory role, demonstrating successful delivery of projects and coordination responsibilities
- Excellent organizational and multitasking skills, with a strong eye for accuracy and detail
- Ability to explain technical or complex information clearly to a wide range of audiences
- Demonstrated empathy and active listening skills to effectively understand and address stakeholder needs
- Proven ability to establish and maintain positive working relationships with stakeholders at all levels
What's in it for you?
- A dynamic and creative work environment that encourages collaboration
- Exciting career growth opportunities and ongoing skill development
- A competitive salary and benefits package that recognizes and rewards your talent
If you’re a detail-oriented aftersales service coordinator experience, apply today with CeekTalent