Love making great first impressions? Join one of our top clients as a Front Office Executive and be the friendly face that welcomes guests. You'll handle check-ins, answer questions, and help make every stay smooth and memorable.
What's expected of you?
- Warmly welcomes guests and sets the tone for a luxury hospitality experience
- Delivers personalised, attentive service, addressing individual guest needs, inquiries, and special requests promptly and professionally
- Manages guest check-ins and check-outs efficiently, including accurate registration, reservation verification, and payment processing
- Provides expert recommendations on hotel amenities, services, and local attractions to enhance the guest experience
- Assists with personalised requests such as travel arrangements and restaurant bookings
- Promotes hotel services, amenities, special offers, and identifies upselling opportunities to maximise revenue
- Coordinates with various departments to ensure a seamless and satisfying stay for guests
- Acts as the main communication hub for guests, internal staff, and external partners, relaying important information quickly and clearly
- Handles phone calls, emails, and messages in a professional and timely manner
- Maintains a clean, welcoming lobby area and provides support to the lobby bar when needed
- Supports the Guest Experience department and performs administrative tasks such as reporting, database updates, and managing hotel and restaurant reservations
- Maintains accurate records and documentation, and performs other related duties as required
What are you expected to bring?
- At least two years of experience in a similar role, ideally within a luxury hotel or upscale hospitality setting
- Excellent communication skills, both written and spoken, with fluency in English; additional languages are a plus
- Confident using computer systems and Microsoft Office; familiarity with Opera (PMS) is an asset
- Strong interpersonal skills with the ability to build positive relationships with guests and team members
- Excellent problem-solving abilities and the capacity to remain calm under pressure
- Highly organised and capable of managing multiple tasks efficiently
- Dedicated to delivering exceptional guest service at all times
What's in it for you?
- A diverse and inclusive environment where everyone is valued
- Competitive salary package
- Private health insurance
If you're a people-oriented professional who loves creating great first impressions and ensuring everything runs seamlessly at the front desk, this could be the perfect role for you! Apply now at CeekTalent!