Are you an experienced hospitality leader with a passion for creating exceptional guest experiences and driving hotel performance?
One of our clients is preparing to launch a new hotel in St Julian’s, Malta, and is seeking a General Manager to lead the pre-opening phase and oversee its day-to-day operations. This is an exciting opportunity to take ownership of a new hospitality venture, build a team from the ground up and shape the overall guest experience and commercial success of the property.
What is expected of you?
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Lead all pre-opening preparations, ensuring key milestones, budgets and operational requirements are met ahead of launch.
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Develop the hotel’s organisational structure, staffing plans and payroll budgets.
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Recruit, train and develop the hotel team, establishing clear procedures and service standards.
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Coordinate suppliers, purchasing, operational requirements and opening stock.
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Oversee the selection, implementation and testing of hotel management systems, booking platforms and payment systems.
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Work closely with revenue management support to establish room rates, inventory, distribution channels and sales strategies.
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Ensure guest rooms, public areas and facilities are fully prepared for opening.
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Manage the day-to-day operations across Front Office, Housekeeping, Maintenance and other hotel departments.
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Maintain high standards of guest service, monitor feedback and ensure complaints are resolved effectively.
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Prepare budgets and forecasts, monitor financial performance, operating costs, payroll and overall profitability.
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Drive occupancy, room rates and revenue performance through effective revenue and distribution management.
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Build relationships with corporate clients, local businesses and leisure partners to generate new business.
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Oversee recruitment, staff performance, training and employee retention.
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Ensure compliance with health and safety requirements, operational standards and relevant regulations.
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Report regularly to the owners on hotel performance, operational challenges and opportunities for improvement.
What are you expected to bring?
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Proven experience as a Hotel Manager or Operations Manager ready to take on broader responsibility.
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Strong practical knowledge of hotel operations, particularly Front Office, Housekeeping, Maintenance and guest services.
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Demonstrable experience managing budgets, operating costs, staffing and commercial performance.
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Good understanding of revenue management, online distribution channels, hotel management systems and reporting.
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Previous experience recruiting, leading and developing hotel teams.
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Strong organisational, problem-solving and decision-making skills.
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Excellent communication and reporting skills, with fluency in written and spoken English.
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Ability to manage competing priorities and lead operations in a hands-on environment.
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Ability to work on-site in St Julian’s and provide operational leadership during evenings and weekends when required.
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Previous hotel pre-opening experience, exposure to independent 3-star or 4-star properties and knowledge of the Maltese hospitality market will be considered an asset.
What’s in it for you?
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Competitive salary depending on experience and suitability.
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Performance-based bonus Potential annual bonus of up to 10–15% of basic salary, subject to agreed performance targets.
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Company-paid mobile telephone and business communication expenses.
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The opportunity to lead the pre-opening and launch of a new hotel.
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Full ownership of hotel operations, team development and commercial performance.
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Direct collaboration with the owners and involvement in key business decisions.
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The opportunity to shape the hotel's standards, culture
Ready to take the lead on an exciting new hospitality venture? If you have the experience, vision and leadership skills to build and manage a successful hotel operation, apply .