Are you an experienced Operations Manager with a background in crowd safety, security coordination, or live event operations?
A well-established group of company is seeking an Operations Manager to oversee the planning and delivery of crowd-safety operations across a variety of events. If you excel at leading teams, managing high-pressure situations, and ensuring safe and efficient event operations, this could be the right opportunity for you.
What’s expected of you?
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Plan and coordinate event operations, including staffing rosters, team deployment, and resource allocation based on venue layouts, attendance, and client requirements.
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Lead and supervise crowd controllers, guards, event stewards, and team supervisors to ensure effective performance and professional service delivery.
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Coordinate pre-event briefings, oversee on-site preparations, and ensure all teams are ready before events commence.
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Liaise with event organisers, venue managers, emergency services, and other stakeholders to ensure smooth operational delivery.
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Conduct and review event-specific risk assessments, identifying potential hazards and implementing appropriate safety measures.
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Monitor crowd behaviour, movement, and density, taking timely action to prevent incidents and maintain a safe environment.
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Manage incident response, documentation, and reporting, ensuring accurate records and appropriate follow-up.
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Coordinate recruitment, selection interviews, onboarding, and ongoing staff training in collaboration with the HR Department.
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Act as the primary operational contact for clients, addressing concerns and ensuring a high standard of service throughout each event.
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Conduct post-event reviews, prepare operational reports, and identify opportunities for continuous improvement.
What are you expected to bring?
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Several years of experience in crowd safety, event operations, security coordination, or a related operational field.
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Proven experience leading and supervising teams in live-event or similarly demanding environments.
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A solid understanding of crowd management, event safety principles, risk assessments, and emergency response procedures.
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Strong leadership, communication, and interpersonal skills, with the ability to motivate teams and coordinate multiple stakeholders.
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Excellent organisational and problem-solving abilities, particularly when managing time-sensitive operational challenges.
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The ability to interpret venue layouts, event plans, and risk assessments while making effective decisions under pressure.
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Familiarity with local regulations, licensing requirements, and safety standards relevant to crowd control and event operations.
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Relevant qualifications or certifications in crowd management, event safety, or security; first aid or emergency response training would be considered an asset.
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Flexibility to work evenings, nights, weekends, and public holidays, with increased availability during the peak event season.
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A proactive, hands-on approach and the ability to remain contactable when operationally required.
What’s in it for you?
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Competitive annual salary depending on experience.
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Company car.
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An opportunity to take ownership of event operations and lead teams across a diverse range of events.
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A dynamic, hands-on role with scope to contribute to operational improvements and team development.
We value your skills—let’s build something exceptional together! Get in touch with Ceek today.