Join a key role at the heart of guest experience. A leading hospitality company in Malta is seeking a dedicated Reservations Agent to manage bookings, support guests throughout the reservation process, and contribute to maximizing occupancy and sales opportunities.
What is expected of you?
- Ensure timely and accurate processing of all bookings and rooming lists
- Assist in allocating rooms to meet guest needs while maximizing occupancy and revenue, coordinating with Front Desk and Sales to manage overbookings
- Handle and promote bookings for supplementary services such as taxis, car hire, food packs, and spa treatments, including invoicing and confirmations
- Conduct a daily review of next-day arrivals to identify and correct any reservation errors
- Maintain strong knowledge of hotel services and local attractions, sharing information within the team
- Reply to all inquiries, leads, and correspondence within 24 hours
- Maintain excellent internal and external communication and support Front Office when needed
- Assist the Sales Team with guest greetings, meetings, and any additional tasks related to the role
What are you expected to bring
- Previous experience in a similar role is required
- Proficiency in Microsoft Office is essential
- Must be eager to learn, flexible, and able to work well in a team and under pressure
- Knowledge of Opera is considered an asset
What’s in it for you
- Competitive salary
- Clear career progression pathways
Ensure Memorable Stays, Manage, Coordinate, and Enhance Guest Reservations as Our Reservations Agent!