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Service Advisor - Malta

Are you ready to contribute to a dynamic team and help drive operational excellence? Our client, a leading organisation in the automotive industry with over 30 years of experience, is currently seeking a Service advisor to support the seamless and efficient functioning of their sales department.
 
What is expected of you?
  • Provide professional, efficient, and high-quality service to all customers, addressing inquiries through appropriate channels.
  • Log and update all customer queries, requests, complaints, and transactions accurately in the system.
  • Maintain proactive communication with customers to ensure consistent vehicle maintenance and satisfaction.
  • Follow up on service requests, complaints, and pending job cards, escalating issues to relevant departments when necessary.
  • Promote company products and services while identifying opportunities to grow service sales.
  • Handle billing and cash transactions accurately, ensuring all payments for services and parts are collected.
  • Inspect vehicles before intake and prior to handover, ensuring proper condition and documentation.
  • Ensure warranty policies are followed and guide mechanics on authorized repair work.
 
What are you expected to bring?
  • Effectively resolve customer issues and ensure timely follow-up.
  • Build strong customer relationships through clear, consistent communication and trust.
  • Maintain open and efficient communication with internal departments and the service team.
  • Demonstrate a proactive attitude towards learning, growth, and ownership of responsibilities.
  • Exhibit strong attention to detail in all tasks and interactions.
  • Stay organized with record-keeping and fully engage in service processes.
  • Take full ownership of duties, ensuring quality service delivery and follow-through.
 
Whats in it for you?
  • Competitive and attractive salary package
  • Attractive remuneration packages with performance-based bonuses
  • Regular training sessions, seminars, and tuition support programs
  • Structured Employee Performance Management system with appraisals and rewards
  • One-on-one feedback sessions to support continuous improvement
  • Comprehensive health insurance coverage
  • Employee referral program and exclusive staff discounts
  • Engagement through employee initiatives, activities, and events
 
 
"We value your input – connect with Ceek and let's create something exceptional together!

Customer Care

Malta

Attractive

1518

 

Customer Care

Malta

Attractive

1518

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Contact Us

Centris Business Gateway, Level 2E, Triq is-Salib tal-Imriehel Zone 3, Central Business District, Birkirkara, CBD 3020 Malta

jobs@ceektalent.com/

+356 2703 0133

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