Ready to take ownership of VIP relationships and deliver a premium player experience in a fast-paced iGaming environment? A leading operator is seeking a VIP Manager for the Swedish market to manage high-value players, drive engagement and retention, and maximise lifetime value through personalised service and proactive account management.
What is expected of you?
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Build and manage long-term relationships with VIP players to drive engagement, satisfaction, and retention
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Manage a portfolio of high value accounts with personalised offers and premium support
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Analyse player behaviour to identify VIP opportunities and churn risks
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Collaborate with CRM, Marketing, Product, Payments, and Support teams for a seamless experience
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Monitor activity and proactively intervene to reduce churn
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Handle VIP payment processes and resolve issues efficiently
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Ensure compliance with responsible gaming, AML, and regulatory requirements
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Deliver performance reports and re-engage inactive VIP players through targeted campaigns
What are you expected to bring?
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2+ years’ experience in VIP, account, or relationship management within iGaming (Swedish market experience preferred)
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Strong knowledge of online casino and/or sportsbook products and player behaviour
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Excellent communication, negotiation, and relationship-building skills with a customer-first approach
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Data-driven mindset with strong analytical and reporting capabilities
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Professional, discreet, and able to perform in a fast-paced, flexible working environment
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Fluency in English and Swedish is required
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German language skills are a plus
What’s in it for you?
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A dynamic role with diverse and engaging responsibilities
- Hybrid working arrangements for better work-life balance
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A welcoming, high-performing team in a modern office at Tigné Point
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Competitive salary based on skills and performance
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Complimentary lunches and snacks
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Health insurance and wellness benefits
If you are looking to advance your career in VIP account management within a fast-paced and dynamic iGaming environment, we would be delighted to explore this opportunity with you in confidence.